BUSINESS RETAIL
This Programme is to support roles in the retail workplace for learners who are looking to develop their knowledge and understanding to obtain employment with the retail sector.
Whether your goal is to build a more positive face to face customer experience, enhance satisfaction in the retail sector or gain a greater understanding of health, safety and security on the premises and how store operations can be improved
This programme is delivered remotely using PET-Xi Live,
Introducing “PET-Xi Live”
- Interactive sessions. This is not passive video watching – you will participate and interact, and the session adapts based on live questions and feedback
- Easy to access. You can use your computers and laptops from anywhere to engage with our interactive session
- Understanding customer service in the retail sector
- Understanding the retail selling process
- Understanding how individuals and teams contribute to the effectiveness of a retail business
- Understanding how a retail business maintains health and safety on its premises
- Understanding security and loss prevention in a retail business
- Understanding retail consumer law.
Who is it aimed at:
Any employee or manager working within an environment where there is risk of infection. The course may be particularly useful for healthcare professionals and adult care workers and may be particularly useful for apprentices. The course can be used as a stand-alone module or as part of an induction programme.