Retail Knowledge level 2

This Programme is to support roles in the retail workplace for learners who are looking to develop their knowledge and understanding to obtain employment with the retail sector.
Whether your goal is to build a more positive face to face customer experience, enhance satisfaction in the retail sector or gain a greater understanding of health, safety and security on the premises and how store operations can be improved

This programme is delivered remotely using PET-Xi Live,

Introducing “PET-Xi Live”

  • Interactive sessions. This is not passive video watching – you will participate and interact, and the session adapts based on live questions and feedback
  • Easy to access. You can use your computers and laptops from anywhere to engage with our interactive session

Employees will learn:

  • Understanding customer service in the retail sector
  • Understanding the retail selling process
  • Understanding how individuals and teams contribute to the effectiveness of a retail business
  • Understanding how a retail business maintains health and safety on its premises
  • Understanding security and loss prevention in a retail business
  • Understanding retail consumer law.

Contact Leia Welland

to reserve your place on 07341 562979
or email with your details and she will call you back

lwelland 300x300 - Business Retail