Job Title: Mentor Champion – Positive Futures

Location: Coventry

Salary Range: £22,000 - £25,000

To be an allocated support mentor to young learners in accordance with the Positive Futures Project. To provide a constant first contact for all learners engaged and to offer Information Advice and guidance in line with the project requirements.


 Responsible for a caseload of learners on the Positive Futures Plus contact. To ensure eligibility checks are carried out and provide guidance and support in the support of participants. To perform an administrative function for the project whilst ensuring all related paperwork is accurate, timely compliant with ESF/DWP and company rules and policies.

Key Tasks:

  • Follow the Rules and Procedures for Staff(outline descriptions follow):
    • Deliver the agreed programme in accordance with project guidelines
    • Attend community venues use social media and other online activities to promote referral links and support participants.
    • Complete a daily report email daily to PET-Xi Contract Manager
    • Contact learners on caseload minimum weekly to review progress and future opportunities.
    • Provide supervision, guidance and training to the learners where required.
    • Responsible for induction of the learner to the project and the necessary documentation.
    • Ensure good housekeeping at the programme venue and compliance with local health and safety requirements
    • Receive and respond to any comments or complaints received from the client and where possible take corrective action
    • Where necessary refer complaints immediately to the Contract Manager
    • Ensure care and security of equipment booked out e.g. laptops and ensure the return of equipment, obtaining proof of return
    • Participate in Training and Development as required.
    • To be responsible for promoting and safeguarding the welfare of any children, young people and vulnerable adults the post holder may come into contact with during your employment at PET-Xi Training Limited.

Skills & Experience:

  • Previous experience in engaging with young peoples’ activities
  • Ability to engage with and inspire young learners by using appropriate training techniques and inter-personal skills
  • Previous youth work experience
  • The ability to engage and support difficult learners often in deprived geographical areas.
  • Engage effectively with the client at local level and actively respond to any complaints or concerns
  • Be capable of modifying engagement method when appropriate (self-reliance)
  • Showcase best practice to internal and external stakeholders
  • Basic user knowledge of Microsoft Office applications i.e. Word, Excel, PowerPoint.



Internal External
Contracts Manager External stakeholders as required
Head of Funding
Strategic Partnerships Manager
Strategic Head of Quality
Compliance and Audit Manager
MIS Manager
IT Manager
Additional staff as required



  1. To actively promote and act, at all times, in accordance with PET-Xi Training policies and promote innovation where possible.
  2. To deliver your day to day duties consistently within the terms of the contract
  3. To comply at all times with the requirements of the Health & Safety regulations under the Health & Safety at Work Act (1974) and to take responsibility for the health and safety and welfare of others in the working environment ensuring that agreed safety procedures are carried out to maintain a safe environment.
  4. To comply at all times with the Company’s data security policy. Also to respect confidentiality of information about staff, learners and service users and in particular the confidentiality of electronically stored personal data in line with the General Data Protection Regulations.
  5. Disclosure Barring (DBS) (formerly CRB) checks are a mandatory part of the recruitment process for staff. PET-Xi aims to promote equality of opportunity for all with the right mix of talent, skills and potential. Criminal records will be taken into account for recruitment purposes only when the conviction is relevant. Having an unspent conviction will not necessarily bar you from employment. This will depend on the circumstances and background to the offence and the position you have applied for. PET-Xi is exempt under the Rehabilitation of Offenders Act. This means the convictions never become “spent” for work which involves access to Young People and Vulnerable Adults. Failure to disclose any “unspent” convictions may result in the offer of employment being withdrawn or if appointed could lead to dismissal. The Disclosure Barring Service (DBS) has published a code of practice for organisations undertaking DBS checks and a copy is available on request.
  6. It is the responsibility of all Company employees to fully comply with the safeguarding policies and procedures of the Company. As a PET-Xi employee you must ensure that you understand your role in protecting adults and children that may be at risk of abuse. Individuals must ensure compliance with their safeguarding training.
  7. The Company is committed to a policy of equal opportunities. A copy of our policy is available from the human resources department.
  8. The Company operates a no-smoking policy.
  9. You should familiarise yourself with the requirements of the Company’s policies in respect of the Freedom of Information Act and comply with those requirements accordingly.
  10. The role description gives a general outline of the duties of the post and is not intended to be an inflexible or finite list of tasks. It may be varied, from time to time, after consultation with the post holder.
  11. Any other duties as designated by your manager and which are commensurate with the grade.

The role description is a reflection of the current position and may change emphasis or detail in light of subsequent developments, in consultation with the post holder.


POST:   Mentor Champion – Positive Futures

Requirements Essential / Desirable
Education / Qualifications
Level 3 qualification or equivalent experience Essential
Good Standard of English and Maths Essential
Knowledge of the policy context underpinning PET-Xi activities Essential
Experience of Mentoring in an educational projects context Desirable
Knowledge of local networks Essential
Knowledge of local labour market trends Desirable
Experience of working with internal and external partners to achieve a desired result Essential
Knowledge Requirements
Knowledge of good practice in providing mentoring services to clients Essential
Working knowledge of industry good practice Essential
Knowledge of the NEETs and Pre-NEET support mechanisms and support Essential
Good oral and written communication skills Essential
Ability to plan and manage own workload to achieve set KPIs Essential
Proven ability to maintain working relationships with stakeholders Essential
Good standard of literacy and numeracy Essential
Personal qualities
Ability to motivate a learners/participants Essential
The ability to gain ‘buy in’ from learners/participants Essential
Resilience and determination Essential
Confident and engaging those furthest from education and or employment Essential

For further information  contact Dave Lewis via email