“. . . teachers plan and order topics and activities in a logical way. For example, in customer service, learners develop an
understanding of how to ‘delight the customer’ before applying this knowledge to dealing appropriately with a range of customer complaints. As a result, teachers help learners secure new knowledge that they build on during more complex activities”

“Trainers work effectively with the employer and draw on their shared expertise to provide apprentices with clear and comprehensive explanations that relate practical work to theoretical concepts.”

“Teachers and trainers provide focused and effective support for learners. Leaders and teachers understand thoroughly many of learners’ barriers to learning. Where learners fall behind, teachers provide rapid extra support and tuition.”

“The majority of learners who follow courses that have interviews with employers (such as customer service and team leading) move into employment.”

Ofsted Report 28 September to 1 October 2021