CUSTOMER SERVICES LEVEL 2


Customer services programme is delivered over 4 days. This course is suitable for learners who would like to develop their Customer Service skills. Students will learn, how to create a professional first impression, how to manage and develop customer relationships and techniques on how to respond to complaints and problems using different communication methods.

Learning Content:

  • How to create a professional first impression.,
  • To manage and develop customer relationships.
  • How customer service impacts on the success of the organisation.
  • Techniques on how to respond to complaints and problems.
  • Audience appropriate communication.
  • Legislation used in customer service.