Description

This course provides practical techniques for identifying, analysing and resolving workplace problems effectively. You’ll learn systematic problem-solving methods, creative thinking approaches, and decision-making frameworks that can be applied across various workplace situations. The programme covers both individual problem-solving techniques and collaborative approaches for team-based challenges. With employers consistently ranking problem-solving among the top skills they seek, this capability is valued across all industries and roles. Whether you’re facing technical challenges, interpersonal issues, or strategic decisions, this course will equip you with versatile problem-solving tools to enhance your workplace effectiveness.

External Recognition & Accreditation

NCFE Level 2 Award in Problem Solving at Work

Who Is It For?

This course is suitable for employees at all levels, team leaders, project coordinators, customer service staff, technical support personnel, and anyone wanting to enhance their analytical and solution-focused skills.

Pre-Requisites

No formal qualifications required. Basic workplace experience recommended.

What You Will Learn

Structured problem-solving methodologies and frameworks. Root cause analysis techniques. Creative thinking approaches for generating solutions. Decision-making models and evaluation criteria. Implementing and testing solutions effectively. Collaborative problem-solving in team environments. Preventing recurring problems through systemic approaches. Communicating solutions to stakeholders clearly.

Progression

This course complements other workplace skills qualifications such as Decision Making, Project Management, or Leadership Development. The skills enhance effectiveness across all workplace roles and sectors.