Develop the specialised customer service skills needed to create positive and supportive experiences in health and social care environments.
The best healthcare providers thrive by creating positive working relationships with patients, families and residents. This fully online level 2 certificate will help you develop these essential relationships in health and social care settings. You’ll learn about customer expectations and how to adapt environments and communication styles for people with specific needs.
The programme focuses on preparing professionals for delivering exceptional customer service while maintaining the dignity, respect and compassion essential in healthcare contexts. With increasing emphasis on patient-centred care across the NHS and social care sector, these skills are vital for anyone working in or entering these rewarding fields.
NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings
This course is designed for those working in or aspiring to work in healthcare settings, care homes, community care services, GP practices, hospitals, or support services. It’s valuable for healthcare assistants, receptionists, administrators, support workers and anyone in patient-facing roles within health and social care.
No formal qualifications needed. Basic literacy and communication skills are recommended. Access to a computer and internet connection required for online learning.
* Effective communication strategies for health and social care environments
* Understanding the unique needs of patients and service users
* Techniques for creating welcoming and accessible care environments
* Approaches to maintaining dignity and respect in all interactions
* Methods for supporting patients and families during challenging times
* Teamwork strategies specific to healthcare settings
* Problem-solving approaches for healthcare-related customer service issues
* Professional boundaries and ethical considerations in care settings
After completing this course, learners can progress to Level 3 qualifications in Health and Social Care, Healthcare Support, or Customer Service. Career advancement opportunities include roles in patient liaison, care coordination, team leadership or specialisation in particular healthcare settings.
£399.00
Payment options which include Apple Pay, Google Pay and Klarna.
